New Tenants: The Maintenance Request Process

Greetings new and returning 8z tenants! As you are getting situated in your new rental property, you may notice areas of your property that need to be fixed or repaired. If you are a new 8z Rentals tenant, you’re probably wondering how to submit a maintenance request to us.

In just a few steps you can easily submit your request to us online through your tenant portal. Simply create or login to your portal account on 8zRentals.com, and you will see a section labeled “maintenance requests”. All you need to do is click on this section and give us a brief description of the issue that you are requesting a repair for. Click submit to officially send us your request. It’s as simple as that!

What’s Next?

We receive notification of your maintenance request as soon as it is submitted to us online. Following this notification, we set up one of our trusted vendors to contact you or your roommates regarding scheduling the repair. After directly scheduling with you or your roommates, our vendor will come by to repair your property.

How Long Does the Process Take?

You can usually expect the whole maintenance process to take 1-4 days to be completed. This is mostly dependent on how busy our vendors are at the time of your request. For instance, during tenant move-in and move-out weeks, our vendors tend to be very busy, which means it will take a little longer for them to get to every maintenance request. In contrast, during less busy seasons such as the fall, our vendors tend to be able to answer maintenance requests much more rapidly. All in all, our vendors and our own business give our full effort to make sure your repairs get taken care of as soon as they possibly can be.

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